Kiu Ghaderi
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Hi Maxwell,
thank you very much for your support! It’s great to know that the error message is coming directly from OpenAI. Your hint gives me a better direction to look for any settings that might be causing the issue.
In parallel, I have just sent you another email containing an access link to the onlineshops backend.I would really appreciate it if you could perform a quick double-check so that we can work from both sides to identify and resolve the problem together.
Thank you again and best regards,
KiuHi Maxwell,
thank you very much for getting back to me.
In the meantime, I’ve gone through a few checks, and I thought it might be helpful to share them with you so we’re working from the same information and can hopefully narrow down the cause more easily:1) The budget on my OpenAI API account is sufficient. Another indicator is that a different plugin is also accessing the same API account without any issues.
2) I created a separate API key specifically for the chatbot, and the permissions are set to “all”.
3) One thing I found a bit unusual: In the “Assistants” tab of my OpenAI backend, I can only select the model “gpt-4.1” for the “ChatBot” assistant. No other models are visible, even though others should be available. I also don’t see anything like “Ada” in that section.
I hope this information helps narrow things down.
Also, if you think that this will help, I can gladly give you access to the staging-site of our onlineshop (Here, you have to tell me an email, so I can share the credentials, ok?)Thank you in advance for your support — I’m looking forward to your reply.
Best regards,
KiuHi Maxwell,
I hope you’re doing well. I just wanted to kindly follow up regarding the issue I’m facing. Unfortunately, I haven’t been able to find a solution through forums or with the help of ChatGPT, so I’m currently a bit stuck.
Whenever you have a moment, I’d appreciate your advice on what you think would be the best next step.
Thank you very much in advance,
Kiu
