Who we are
Our website address is: https://mxchat.ai.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Chatbot Interactions
Our website uses an AI-powered chatbot to assist visitors with inquiries and provide information about our products and services. The chatbot may collect certain personal data during your interactions, including:
- Your email address (if you are logged in or if provided during the chat session)
- Your IP address (this is anonymized in chat transcripts to ensure your privacy)
- Chat transcripts, which may include the content of your conversation with the chatbot
We use this information to provide a personalized chat experience, resolve customer queries, and improve our chatbot’s performance. Chat transcripts are stored for administrative purposes and to assist in future inquiries. Your personal data (such as email addresses and IP addresses) are stored securely and processed in accordance with applicable privacy regulations.
You can request the deletion of chat transcripts or any personal information collected during the chat interaction by contacting us. We will process your request in accordance with GDPR and other applicable privacy laws.
By using the chatbot, you agree to the collection and processing of this data as described in our privacy policy. For more details, please refer to our full privacy policy or contact us with any questions.
Refund Policy
Refunds can be requested via our contact form. Within 7 days of your initial purchase, you are entitled to a complete refund with no hassle. In order for us to improve our products, we do ask that you provide a good justification and/or feedback for your request for a refund.