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Not showing on iPhone

Daniel Riefstahl November 9, 2025 at 7:57 pm
1 Replies
2 Participants

Discussion

I am an Android guy but just noticed when looking at my sons iPhone and iPad that the chatbot does not show on my website, nor the MX chat website. Do you have any idea why? It shows fine in Chrome on my phone and Windows desktop but in safari on both devices it does not.

Thanks
Dan

Hi Daniel,

Thank you so much for bringing this to my attention. I believe I’ve already identified the issue and have a fix. This is related to the core mxchat plugin and it helps me a lot if youre able to open this ticket on the directory!

https://wordpress.org/support/plugin/mxchat-basic/

Please do that if possible. It appears to be a speicific javascript issue related to Safari. Should have a fix released in a day or so.