Issue with Checkout Action Continuously Redirecting

element August 29, 2025 at 4:22 pm
1 Replies
2 Participants

Discussion

Hello,

I tested the checkout action, and it correctly redirected me to the checkout flow when certain phrases were triggered in the chat window. However, the issue is that it continues to refresh and redirect to the checkout page constantly, even after I deleted the action and deactivated the Woo add-on plugin.

I was able to stop this behavior by deactivating the MxChat core plugin. As soon as I reactivate the core plugin, the redirecting behavior resumes. I had to delete the site data in my Chrome browser to completely stop the behavior.

Could you please look into this issue so that this action can be used again safely?

Thank you.

Hi Element,

I haven’t been able to replicate this behavior myself. Can you explain in detail exactly what you believe triggered this. Were these the steps you took:

1. Created “checkout” action.
2. Opened chatbot UI and triggered “checkout” action via key phrase.
3. It went to checkout page but then just continued to refresh the page.

Are those the steps you took? Also, can you confirm your MxChat Core Version and MxChat WooCommerce version.

Thank you!