I have the Woo addon enabled and when a customer asks about a product or something the bot doesn’t understand, it answers in Spanish.
Lo siento, no se encontraron productos que coincidan con su búsqueda. Le sugerimos ajustar su rango de precios, intentar con diferentes palabras clave o navegar por todos los productos disponibles. ¡Espero que encuentre lo que busca!
I have, in the prompt, to ONLY speak AU/UK English and NEVER speak in any other language.
It has replied in French once (it is only when it doesn’t understand the question or can’t give a response). This happens even when I know the answer is there eg. do you have songs for high school children > instead of showing the “Advanced Children” category (also mapped in the prompt), it shows that Spanish reply.
I’ve tried with 25%, 30%, 35%, 40%, 50, 70% and 80% thresholds and in every one it replies in Spanish when it doesn’t know the answer.
I just want it to say something like: “I don’t know the answer, would you like to send Ruth a message?”
Any ideas how to fix this?
